Frequently Asked Questions:
What are your business hours?
Our Online Store operates 24 hours a day, 7 days a week. Our shipping and receiving hours are Monday to Friday from 10 AM to 5 PM Pacific Standard Time in California USA.
Do I need to create an account to buy from your store?
No, you do not need to set up an account.
How
long does a bar of Munster's Mayhem soap last?
Our soap lasts roughly about 3-4 weeks, based on normal use. If you're
lathering up multiple times a day, a bar isn't going to last as long! As the
saying goes - mileage may vary.
What should I
do to make my soap last longer?
Let your soap dry out between uses, put your soap on a dish that allows air to
circulate around the bar. A 'proper' soap dish will either raise the bar up for
air to circulate from beneath or contain air holes for drainage of water below
the soap. If you store your soap in the alcove built into most shower stalls
and tub surrounds, the shower spray will continually soak your soap. You will
literally see your soap's glycerin, and your money, go down the drain.
Our handmade natural soaps will last longer if you take care of them!
What
is the "white powder" on top of some of your bars?
Occasionally, you may see some white stuff on top of our soaps. This is called
'soda ash' and is a harmless substance that forms when air reaches a batch of
soap in its first 24 hours of life. It will rinse off the first time you use the
soap.
How long does your Soap stay
Fresh?
Our soaps usually keep for years. In fact, the older a soap gets, the longer it
will last when you finally combine it with water. However, time does affect the
intensity of soap’s fragrance. For best fragrance, we recommend that you enjoy
your soaps within six months of purchase.
Remember that we don't use any preservatives in our soaps, so protect them from humidity and extremes of heat and cold.
I'm allergic
to fragrance - Do you have any soap for me?
Yes, we do make unscented soap and can custom make fragrance free versions of
every soap we make. You may detect a slight odor in some of our unscented soaps
due to the natural ingredients used, especially unscented goats milk or soaps
with cocoa butter. If you purchase both unscented and scented soaps in an order
each soap will wrapped separately. Please order conservatively with your
first order because we do not accept returns
of soap simply because you think you might like one of the other scents
more than what you ordered! And that includes our unscented soaps as well.
I have
sensitive skin and can't use most soap. Will I be able to use yours?
Yes, most likely you will be able to use our soaps because they are incredibly
mild and gentle. Most commercial soaps are detergent based, using lots of
synthetic ingredients, and that's what usually causes skin reactions. We
don't use artificial colorants, hardeners, latherers or preservatives. We are
not aware of anyone who is unable to use our soaps.
If you have allergies to fragrance, then we suggest you either select scents derived from 100% natural 'Essential Oils' or an unscented soap.
What's the
best way for someone with sensitive skin to try your products?
If you've experienced problems with other products, we recommend that you start
with our unscented soaps and test yourself. If you like our unscented
soap, then try one of our soaps scented with a natural essential oil. If all
goes well, you can then try one of our soaps made with fragrance oils.
Do you do custom
orders?
Yes, we provide can create soap especially for you. Custom orders require a 50%
down, 50% upon delivery (or shipment) payment arrangement. We do not process
them as regular orders. Allow 6 weeks on all custom orders. For more
information, e-mail us at [email protected]
Do
you do guest favors for Weddings?
Yes, we provide wedding favors. We can wrap soap in packaging that coordinates
with the colors of your wedding party, and you can select a soap that has
meaning for both of you. You can get a mixture soaps that will please your
guests. We consider all favor orders to be custom orders, requiring a 50% down,
50% upon delivery (or shipment) payment arrangement. We do not process them as
regular orders. Allow 6 weeks on all custom orders. For more information, e-mail
us at [email protected]
Do you do
guest favors for Baby and Bridal Showers?
Yes, please read the section above.
Shipping and Return Policies
How is my order shipped?
We generally ship all orders by US Postal Service Priority Mail. Other options are available upon request. E-mail [email protected] for rates prior to placing an order.
When will my order be shipped?
We normally ship individual customer orders within 3 business days. If you place your order over a weekend, please don't start counting business days until Monday!
If you are in a hurry and want expedited services like UPS Next Day or UPS Second Day Air, please e-mail [email protected] for rates prior to placing an order.
Please understand we cannot get your order on its way the day of the order.
Will you ship to International Locations?
Absolutely, yes! E-mail [email protected] for international shipping.
My order was damaged in shipping. What should I do?
Please contact us immediately to let us know what happened, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge including shipping.
How do I file a claim if my order arrives damaged?
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.
What is your return policy?
We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps. Shipping costs are non-refundable, as are custom products and gift-wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders. Contact us for return authorization, e-mail [email protected]
I received your soap as a gift. Can I exchange it?
We want you to be 100% satisfied, so yes, you can. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization prior to shipping back the items, and we'll guide you from there. E-mail [email protected]
Are you in the Bakersfield Area? Bypass shipping charges by using code LOCAL661 When this coupon is activated Munster's Mayhem will contact you for pick-up or delivery of your items. This coupon does not expire.